Arion PH Terms and Conditions – Rules for Filipino Players

These Terms and Conditions ("Terms") govern the relationship between you, the player, and Arion PH ("the Platform," "we," "us," "our") in connection with your use of all services available at arionph.best, including online casino games, sports betting, Tongits, and all other gaming products offered through the Arion PH platform.

These Terms apply to all registered users, visitors, and anyone who accesses any part of the Arion PH platform from anywhere in the Philippines or from any other jurisdiction where accessing the platform is not prohibited by local law. It is your responsibility to verify whether accessing Arion PH is lawful in your location before registering or playing.

These Terms should be read alongside the Arion PH Privacy Policy and Responsible Gaming policy, both of which form part of the agreement between you and Arion PH. Use of the platform constitutes acceptance of all three documents. The Arion PH Privacy Policy and Responsible Gaming policy are available through the links in the footer of this page.

To register and use Arion PH, you must meet all of the following eligibility requirements at all times while your account is active:

• Age: You must be at least 21 years of age at the time of registration. Arion PH strictly prohibits gambling by minors. Any account found to be registered by a person under 21 will be immediately closed and all balances — including deposits — may be forfeited in accordance with applicable regulations.
• Legal capacity: You must be legally capable of entering into a binding agreement under the laws of the Philippines or the jurisdiction in which you reside.
• Residency and jurisdiction: You must access Arion PH from a jurisdiction where doing so is not prohibited by applicable law. You are solely responsible for verifying your local legal requirements before registering.
• Personal use only: Your Arion PH account must be used exclusively by you for personal entertainment purposes. Registering or operating accounts on behalf of third parties is prohibited.
• No existing self-exclusion: You must not be subject to a self-exclusion or voluntary ban at the time of registration. If you have previously self-excluded from Arion PH or any related platform, you may not register a new account without following the formal re-activation process through Arion PH support.
• Not an Arion PH employee: Employees of Arion PH, its affiliates, and their immediate family members are not permitted to hold player accounts or participate in real-money play.

Arion PH reserves the right to request proof of age and identity at any point. Failure to provide satisfactory documentation when requested may result in account suspension and withholding of withdrawals until verification is completed.

Each player may hold only one active account with Arion PH. Registration of multiple accounts — whether using the same or different personal details — is a serious breach of these Terms and will result in all accounts being closed. Bonuses claimed across duplicate accounts will be voided and funds may be forfeited.

When registering your Arion PH account, you agree to provide accurate, current, and complete information. This includes your full legal name, date of birth, contact number, and any other information requested during the registration process. Providing false or misleading information is a breach of these Terms.

Account security is your responsibility. You must keep your login credentials — username, password, and any two-factor authentication codes — confidential. You must not share your account with any other person. If you believe your account has been compromised, contact Arion PH support immediately. Arion PH will not be liable for losses resulting from unauthorised access where such access was caused by your failure to keep credentials secure.

KYC (Know Your Customer) verification: Arion PH may require identity verification before processing withdrawals, lifting deposit limits, or confirming account ownership. This may include submission of a government-issued ID, proof of address, and proof of payment method ownership. Accounts that fail to complete verification when required may have withdrawal requests paused until documentation is provided and reviewed.

All deposits and withdrawals on Arion PH are processed in Philippine Peso (₱). There is no foreign currency conversion required for Filipino players using local payment methods.

Withdrawal requirements: Before a withdrawal request can be processed, the following conditions must be met: (a) your account must be verified through KYC; (b) any applicable bonus wagering requirements on your account must be completed; (c) your deposit must have been wagered at least once before withdrawal is permitted; (d) the withdrawal amount must meet the minimum threshold stated above.

Withdrawal to the same method: Where possible, Arion PH will process withdrawals using the same payment method used for the relevant deposit. This is a standard anti-money laundering requirement and not a restriction unique to Arion PH. If your original payment method is unavailable, contact support before requesting an alternative withdrawal route.

Arion PH does not charge fees for standard deposits or withdrawals. However, your payment provider may apply its own transaction fees outside of our control. GCash and Maya transactions are typically fee-free for standard wallet-to-wallet transfers, but players should check their own payment app's current terms.

Arion PH reserves the right to request additional documentation before releasing any withdrawal, particularly for first-time withdrawals, large amounts, or transactions that trigger anti-money laundering review processes. These requests are standard compliance procedures and do not imply any wrongdoing on the part of the player.

Arion PH offers bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback offers, free bets, and tournament prize pools. The following general conditions apply to all Arion PH promotional offers unless individual promotion terms explicitly state otherwise:

• Wagering requirements: All bonuses are subject to wagering requirements before bonus funds or associated winnings can be withdrawn. The specific wagering multiplier, qualifying games, and time limit for each offer are stated in the individual promotion terms. Players are encouraged to read these carefully before claiming.
• One bonus per player: Promotional offers are available to one account per household, per IP address, and per device unless stated otherwise. Attempting to claim the same offer multiple times through different accounts is a breach of these Terms.
• Fund segregation: Bonus funds and real-money deposits are tracked separately within the Arion PH account. The order in which funds are used (bonus first or real money first) depends on the specific promotion and is always stated in the offer details.
• Game contributions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games, live casino, and sports betting may contribute at reduced rates. The contribution breakdown is available in the promotion details for each offer.
• Expiry: Bonus funds and free bets expire if not used within the time period specified in the promotion. Expired bonuses are automatically removed from the account without compensation.
• Right to modify or withdraw: Arion PH reserves the right to modify the terms of any active promotion, or to withdraw a promotion entirely, with reasonable notice to affected players. If a promotion is withdrawn early, qualifying players may be given a grace period to complete existing wagering requirements.

All casino games available on Arion PH — including slots, Tongits, live casino tables, and other game types — are provided by licensed third-party game developers whose Random Number Generator (RNG) systems are independently certified. Return-to-player (RTP) percentages are set by the game provider and are clearly displayed in each game's information panel.

Arion PH does not modify the outcome of any certified game result. When a malfunction occurs — such as a game crash, disconnection during an active round, or display error — the following applies:

• If a game round result was reached and recorded server-side before the malfunction, the recorded result stands and the corresponding balance change will be applied when the account reconnects.
• If a game round was interrupted before a result was determined, the wager for that round will typically be returned to the player's account. The specific resolution depends on the game provider's malfunction policy, which Arion PH applies consistently.
• Malfunctions that result in clearly erroneous payouts — including amounts that bear no reasonable relationship to the stated paytable — will be voided and the correct amount applied. Arion PH will notify affected players and explain the correction.

Game rules for Tongits, including meld types, draw mechanics, and win conditions, are governed by the rules published on the Arion PH Tongits page. The Arion PH game engine applies these rules consistently across all cash tables and tournaments. Disputes over Tongits game outcomes should be submitted to Arion PH support within 24 hours of the relevant game, together with the game session reference number.

Arion PH offers sports betting on a variety of events including NBA, PBA, basketball, volleyball, and other sports. The following conditions apply to all sports betting activity on the platform:

• Bet confirmation: A wager is accepted only when a bet slip confirmation is displayed on screen and the deduction is reflected in your account balance. An error message or incomplete transaction means the wager was not accepted.
• Odds changes: Odds may change between the time you add a selection to your bet slip and the time you confirm the wager. The price displayed on the confirmation screen is the final accepted price.
• Void bets: A wager may be voided if the event is cancelled, postponed beyond the settlement period, or if the market is subsequently found to contain an error. Voided wagers are refunded in full to the player's account.
• Live betting: Arion PH offers in-play markets on selected events. Live odds are subject to rapid change and may be suspended at any time. Arion PH reserves the right to void live bets where there is clear evidence that a wager was accepted after the outcome of the relevant event was already known to the bettor.
• Settlement: Wagers are settled based on official results from the governing body of the relevant sport or competition. In cases of dispute, the settlement source used by Arion PH will be identified to the player upon request.
• Maximum payout: Individual wager payouts — whether from a single bet or a parlay — are subject to the maximum payout limits published in the Arion PH sportsbook terms. These limits are applied per event, per day, and per market type as specified.

Arion PH reserves the right to limit the stake amount on any individual wager or series of wagers from any account, at its sole discretion, for operational and risk management reasons. This is a standard sports betting operational practice and does not constitute a penalty or accusation of rule violation.

Arion PH is committed to providing a fair gaming environment for all players. The following activities are strictly prohibited and may result in account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities:

• Using automated software, bots, scripts, or third-party tools to interact with the platform in a way not intended for normal human play
• Exploiting software bugs, glitches, or calculation errors to gain unfair advantage, rather than reporting them to Arion PH
• Coordinating play with other players to manipulate game outcomes, bonus conditions, or wagering requirements
• Using VPNs, proxies, or other tools to circumvent geographic restrictions or create the appearance of a different location
• Opening multiple accounts to claim promotions more than once, or to mask a previous exclusion or ban
• Providing false personal information, impersonating another person, or using another person's payment method without their consent
• Engaging in any form of money laundering, including using the platform to convert funds of uncertain origin into gaming proceeds

Arion PH employs automated monitoring tools to detect suspicious activity. Where unusual patterns are detected, Arion PH reserves the right to place a temporary hold on account activity pending investigation, without prior notice. If an investigation confirms a breach of these Terms, Arion PH will take appropriate action including, where required by law, reporting the matter to the relevant Philippine authorities.

Arion PH is committed to responsible gaming. We encourage all players to approach gaming as a form of entertainment, to set personal limits before playing, and to use the platform's built-in tools to maintain control over time and money spent.

The following responsible gaming tools are available to all Arion PH players and can be activated through account settings or by contacting support:

• Deposit limits: Daily, weekly, or monthly limits on total deposits. Once set, a limit can be lowered immediately but increasing a limit requires a 24-hour cooling-off period.
• Loss limits: Caps on net losses over a defined time period. The same rules apply regarding increases as with deposit limits.
• Session time limits: Automatic session end after a set period of continuous play, with an optional reality-check pop-up showing time and amount wagered.
• Self-exclusion: Players may request exclusion from the platform for periods ranging from 24 hours to permanent. During self-exclusion, access to the account is suspended. Arion PH will process all self-exclusion requests immediately and will not send marketing communications during the exclusion period.

If Arion PH observes play patterns that suggest a player may be experiencing difficulties, our support team may reach out to check in. This is done in good faith and does not constitute an accusation of any kind. Players who feel that gambling is affecting their daily life, relationships, finances, or mental health are strongly encouraged to use the self-exclusion tools or to seek professional support. Information on professional support services in the Philippines is available on the Arion PH Responsible Gaming page.

Players who are under self-exclusion must not attempt to register a new Arion PH account. If Arion PH discovers that a self-excluded player has registered a new account, that account will be closed immediately and any balance — including deposits — may be returned at Arion PH's discretion.

Arion PH collects, processes, and stores personal data as necessary to operate the platform, verify player identities, process transactions, comply with legal obligations, and improve the user experience. The full details of how Arion PH handles personal data — including what is collected, how it is used, how it is stored, and your rights as a data subject — are set out in the Arion PH Privacy Policy, which is accessible via the link in the footer of this page.

By registering with Arion PH, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes the sharing of data with payment processors, identity verification providers, game suppliers, and regulators where required by law or necessary for the operation of the platform.

Arion PH will never sell your personal data to unrelated third parties for their own marketing purposes. Marketing communications from Arion PH — including emails and push notifications — can be managed through account settings or by contacting support.

Arion PH operates the platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform is accessible, secure, and free from defects, Arion PH cannot guarantee uninterrupted availability at all times.

To the maximum extent permitted by applicable law, Arion PH shall not be liable for:

• Loss of profits, revenue, winnings, or business arising from technical disruptions, platform outages, or third-party service failures outside Arion PH's reasonable control
• Financial losses resulting from a player's own decisions, including wagering decisions made without sufficient research or in breach of responsible gaming principles
• Losses resulting from unauthorised access to a player's account where such access resulted from the player's own failure to maintain account security
• Losses or delays in payment caused by third-party payment providers, banking systems, or GCash and Maya platform availability
• Any indirect, incidental, or consequential losses arising from the use of Arion PH services, even if Arion PH was advised of the possibility of such losses

Nothing in these Terms limits Arion PH's liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under Philippine consumer protection law.

Amendments: Arion PH reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or an in-platform notification at least seven days before the changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms. Players who do not accept the revised Terms should cease using the platform and contact support to close their account.

Account closure by Arion PH: Arion PH may suspend or permanently close any account at any time where: (a) the player has breached these Terms; (b) the player has become ineligible to use the platform; (c) Arion PH is required to do so by a regulator, law enforcement body, or court order; or (d) continuing to operate the account would expose Arion PH to legal, financial, or reputational risk. Where an account is closed for reasons unrelated to player breach, any verified real-money balance will be returned to the player via the most recent withdrawal method on file.

Account closure by the player: You may close your Arion PH account at any time by contacting support. Before closing, you should withdraw any remaining real-money balance. If bonus-related wagering requirements are incomplete at the time of closure, bonus funds and associated winnings will be forfeited.

Governing law: These Terms and Conditions are governed by the laws of the Philippines. Any disputes arising out of or in connection with these Terms that cannot be resolved through the Arion PH complaints process shall be subject to the jurisdiction of the competent courts of the Philippines.

Questions and disputes: If you have a question about these Terms or wish to raise a dispute, contact the Arion PH support team in the first instance. Arion PH aims to resolve all disputes informally within five business days. Where a dispute cannot be resolved informally, formal complaints should be submitted in writing to support@arionph.best. Full details of the complaints process are available on the Arion PH FAQ page.